Aurélia Éclat – Store Policies
Last Updated: 06-01-2024
Thank you for choosing Aurélia Éclat. We are committed to providing you with exceptional service and an effortless, luxurious shopping experience. Below are our store policies, designed to ensure you have the highest level of confidence while shopping with us.
Shipping Policy
Where Trust Meets Timeless Beauty.
At Aurélia Éclat, we believe in offering not only exceptional products but also a seamless shopping experience. Our shipping policy has been designed to ensure the safe and timely delivery of your items. All policies are accessible through the footer of the checkout page and via the online store menu.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays may occasionally occur due to unforeseen circumstances, but we do everything in our power to ensure timely delivery.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping Policy
We proudly offer international shipping to all regions. Shipping rates and delivery times vary by destination. Please check the shipping calculator at checkout for an accurate estimate.
Damages
Aurélia Éclat is not liable for any damaged or lost products during shipping. However, if your order arrives damaged, please contact the shipping carrier directly to file a claim.
For your protection, please retain all original packaging materials and damaged goods until your claim has been resolved. If you need assistance, we will guide you through the claims process to ensure you receive a full refund or replacement for your damaged items.
Returns Policy
For more information on our return & refund process, please refer to our Return & Refund Policy page, where we outline all options and procedures for returning your order.
Legal Notice
Aurélia Éclat operates in full compliance with all applicable international regulations and consumer protection laws.
All products bearing the CE Marking meet the required standards for quality, safety, and environmental protection, ensuring that our products comply
All intellectual property rights, including trademarks, product designs, images, and written content, are owned exclusively by Aurélia Éclat. Unauthorized use, duplication, or reproduction of any materials from our website or branding is strictly prohibited.
CE Marking
Aurélia Éclat products are CE certified, ensuring they meet rigorous safety, health, and environmental standards. This certification reflects our commitment to providing you with high-quality, safe, and environmentally responsible products.
Contact Us
Should you have any questions or concerns regarding our Shipping Policy, Legal Notice, or any other inquiries, our Concierge Team is here to assist you.
📧 Email: info@aureliaeclat.com
🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)
We aim to respond to all inquiries within 24 hours on business days.
